A Diss Song Dedicated To Motorola India

I am a disgruntled, dissatisfied customer. And with not a lot of forums to address my grievances to(I know there is a consumer court but its a rather peculiar case)..I cant help but turn to my blog space for dissing out.

I recently bought a phone-Motorola Defy XT to surprise my dad and usher him into the smartphone arena. But boy, was I in for a ride. Right after the phone was unpacked and turned on..it refused to latch on to any network. No matter what sim card you try with it. But because the phone was brought home..the seller just shrugged his hands off the issue asking me to contact Motorola Service for further assistance. 

Motorola India.
The service truly sucks.

Motorola--India--Service--Choose any two of the three terms. And that is exactly what you get. This probably best describes the state of affairs of Motorola (not just the service..but of brand presence) in India.

The warranty enables me to get the phone replaced because it malfunctioned within 7 days of purchase (or in my case--straight out of the box). Anyway, the service center which also caters to Blackberry and HTC (in the tiniest basement ever) tells me that rather than issuing me a Dead-On-Arrival (DOA) Certificate..they will update the phone software first..if that fails..only then will they issue me a DOA.

Now here is my question--What kind of software update does a phone, that is malfunctioning right from the start, need? And they didn't upgrade the Android version,they simply re-installed the same Android version with the Motorola OEM. 

Once that failed. They agreed to issue a DOA which arrived after 6 days of daily calls  to the service center and the call center. I had already submitted my phone along with the box and all the accessories that I  had received on purchase. Finally 6 days later, I was given a DOA certificate with the message "full box received" scratched out with a pen. 

I was supposed to take the DOA to the original seller and get credit worth the amount i spent buying the phone. Naturally, they didn't accept my DOA because of the scratched out "full box received" from Motorola. And now I am left in the dark. I have spent $300 on the phone.

My ordeal ( which is not yet over, mind you) has left me sore and numb. I am tired of going to the service center and calling them again and again.

Anyway, once my DOA gets approved, I plan on hopping onto Samsung, primarily due to the fine products and superlative service they have to offer. 

And if you are reading this in India, and planning on buying Motorola--Don't. You'll be sorry.

Also, another word of advice, Do not ever buy your product from Reliance Digital(horrendous shopping experience-not just this phone..bought several other products). Go the Flipkart way. They may charge you a bit more, but at least offer you a 30 day return policy..no questions asked.

Buy from Flipkart. Amazing service and swift deliveries

And if anyone even remotely linked to Motorola is reading this--You either want to do business in India or you don't. Post sales services are essential and that's like the most basic thing that's taught in Management. So do something knuckleheads.